Return & Exchange

All shoes purchased are exchangeable within 30 days from purchase date in a new unworn condition with the original box.
Exchange can be for ANY model / size of the price previously purchased or higher.  

Exchanges can be done at our Showroom. We highly encourage a visit to view the full collection and find your right size. 
Alternatively
, mail back your shoes with a tracking ID, and top up $4.90 to send back to you.

The management of EmelynShoes.com reserves the right to reject any item based on our discretion.

You are able to exchange your item, as long as it reaches us within 30 days from purchase date.

If you had decided to mail back, please drop us an email at hello@emelynshoes.com and include, 

Your Name:
Order Number:
Shoes Model Name/Number:
Name of your shipping company:
Tracking ID:

Once we have received your shoes, we will follow up with you either through email or phone.


Defective/Wrong Items Received

 

We would like to sincerely apologize if you have received a defective/wrong item.

Please email hello@emelynshoes.com or call us at +65 62195682 within 14 days of receiving your order with:

Your Name:
Order Number:
Shoes Model Name/Number Ordered:
Shoes Model Name/Number Received:
Picture of Shoes Received:
(Include picture of defect if any)

We will be in touch with you to quickly resolve the issue.